PROCESS IMPROVEMENT

PROCESS IMPROVEMENT

PROCESS IMPROVEMENT

Purpose

To provide sales processes that ensure consistent and sustainable growth in sales and customer lifetime value to the business

Without process we have no systems and without systems we fail

Systems and processes are an integral part of any well-run business.

You don’t have to look far to see processes at work - a builder could not build a house without plans, the plans need to be drawn utilising proven engineering specification to ensure the house retains its structural integrity. An accountant follows precise processes that the Government and the tax department has per-determined.

In fact, every successful big businesses or franchise has their daily operations built entirely on Systems and processes.

Processes in any business will ensure your sales department works like a well-oiled machine. Leads are consistently generated, your sales team contact them and then follow them up consistently, ensuring a good rate of conversion. A good sales process, ensures revenue targets can be consistently achieved and cash flow is never a problem.

Systems and processes build integrity for your organisation: They ensure you do what you said you would do, every time. Your clients and customers get to know exactly what to expect from you.

Systems allow each and every person in your organisation to produce optimal results time after time, without performance being compromised by silly mistakes or oversights or contradictory actions by multiple staff members. They are a productivity masterpiece, helping everyone get through those monotonous daily tasks, as quickly and efficiently as possible.

But just having processes in place, is not a silver bullet for business success – You need to continually examine and optimise these processes – because if they break down, the business begins to exist in "Hope and Fear” mode, hoping you’ll sell enough and fearing you won’t.

A Proactive Approach to Problem Solving

When we implement a process optimisation strategy in your business, we take a proactive approach to problem solving. Rather than solving problems as they appear, we dig into your business’ processes and anticipate problems that could arise and tweak the process accordingly.

Process optimisation is not always simple – changing processes can involve radical ongoing changes to your business. In extreme cases, it can mean completely scrapping the way you do things and building new processes from the ground up.

But it’s worthwhile, because the alternative is just letting your business succumb to inefficiency, eventually making both your processes and company obsolete. You have literally nothing to lose and everything to gain by improving your processes.

An Evolutionary Approach with an Incredible ROI

Process Optimisation is evolutionary - we thoroughly plan and test changes before deployment. We implement an ongoing method of process improvement that will increase your efficiency and overall success, no matter what your KPIs are. Whether you’re weeding out persistent pitfalls in your processes or refreshing your method with new software, there’s always something that can be improved.

Improving processes gives you the ability to effectively scale your business, while staying consistent in your business model. New employees are able to follow the exact processes, preventing any inconsistencies.

Resources are saved through the optimisation process and these resources can then be directed towards more important tasks. In other words, every process we help you improve, will benefit your entire business model.

You’ll find your ROI on process optimisation is probably better than any other business improvement strategy you could invest in.

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